1. Our Commitment
FortuneBlizz Global aims to provide customers with products that correspond with their orders and are supplied in suitable condition.
2. Incorrect Product
If you receive a product different from the product you ordered, please contact us as soon as possible.
We may request:
- Order number
- Photographs
- Product details
- Packaging information
Where the error is confirmed, we will determine the appropriate replacement, return or refund solution.
3. Damaged Product
If your product arrives damaged, contact us promptly with photographs showing:
- Outer packaging
- Product packaging
- Damaged area
- Order information
4. Defective or Compromised Product
If you believe the product is defective, compromised, tampered with or otherwise unsuitable, stop using it and contact FortuneBlizz Global immediately.
5. Change of Mind
Because certain products are consumable goods, returns may be restricted where returning the product would create health, hygiene, safety or product-integrity concerns.
Any applicable consumer rights remain unaffected.
6. Refunds
Where a refund is approved, FortuneBlizz Global will communicate the applicable refund process.
Refund timing may depend on the payment method and payment service provider.
7. Non-Refundable Circumstances
A return or refund may not be accepted where:
- The product has been opened or consumed, where applicable
- The product has been damaged through customer misuse
- The product has been altered or tampered with after delivery
- The customer cannot reasonably demonstrate that the product was supplied incorrectly or defective
This policy does not limit rights that cannot legally be excluded.