Customers should contact FortuneBlizz Global as soon as possible if they wish to cancel an order.

Cancellation requests should include:

• Customer name
• Order number
• Telephone number
• Reason for cancellation

Before Dispatch

Where an order has not yet been dispatched, FortuneBlizz Global may be able to cancel the order.

After Dispatch

Once an order has been dispatched, cancellation may no longer be possible and the request may instead be handled under our Returns & Refunds Policy.

Refunds

Where cancellation is approved and a refund is applicable, the refund will be processed using the applicable payment method or another agreed method.